Dr.Pnut Refund and Return Policy

At Dr.Pnut, we strive to provide you with the finest quality peanut butter products and an exceptional shopping experience. However, we understand that there may be occasions where you need to return a product or seek a refund. Hence, we have outlined our Refund and Return Policy to ensure your satisfaction and convenience.

Refund Policy:

1. Product Quality Concerns: If you receive a product that is damaged, defective, or not as described on our website, we will gladly offer you a full refund. Please contact our customer service team within 7 days of receiving the product to initiate the refund process.

2. Order Cancellation: You may cancel your order and receive a full refund if the cancellation request is made before the order has been processed and shipped. Once the order has been shipped, it cannot be canceled, but you can initiate a return following the guidelines below.

3. Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider.

Return Policy:

1. Eligibility: Products eligible for return must be in their original condition, unopened, and unused. We cannot accept returns for products that have been opened or used due to food safety regulations.

2. Return Process: If you wish to return a product, please contact our customer service team within 14 days of receiving the item. Provide your order number and details of the product you wish to return. Our team will guide you through the return process and provide you with a return shipping label.

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as sending the wrong item or a defective product.

4. Refund Processing: Once we receive the returned product and verify its condition, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.

Contact Us: If you have any questions or concerns regarding our Refund and Return Policy, please feel free to contact our customer service team at contact@drpnut.com or call us at [insert phone number]. We are here to assist you and ensure your satisfaction with every purchase from Dr.Pnut.

Note: Dr.Pnut reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Please review this policy periodically for any changes or updates.